1. After checking out a confirmation e-mail will be send. Please don’t make any payment until TarantulaCafe have confirmed your order.
2. Orders not paid within 24 hours will be cancelled. Banking details will be included in the confirmation e-mail.
3. The courier cost will be send to you..
4. Your order will only be dispatched after proof of payment has been received.
5. A tracking number will be send to you so you can follow your parcel, you can track this at - http://www.thecourierguy.co.za you will find tracking services under the tab Package Locator.
6. Your parcel should arrive within 48 hours.
7. Orders will only be dispatched on Mondays to Wednesdays. (Special arrangement for Thursday delivery can be made.)
8. TarantulaCafe do have a DOA (Dead on Arrival) policy, if you can prove that the tarantula passed away on-route and to no negligence of yourself, within 48 hours of dispatch we will either replace the tarantula or give you a full refund.