1. After checking out a confirmation e-mail will be send to you, this will include banking details and confirm the availability of stock. Please don’t make any payment until TarantulaCafe have confirmed your order.
2. Orders not paid within 48 hours will be cancelled.
3. The cost of shipment will be confirmed with you should your selected option not be available.
4. Your order will only be dispatched after proof of payment has been received.
5. A tracking number will be send to you so you can track your parcel with the selected shipping company.
6. Your parcel should arrive within 48 hours, if not indicated otherwise.
7. Orders will only be dispatched on Mondays to Wednesdays. (Special arrangement for Thursday and weekend delivery can be made.)
8. TarantulaCafe do have a DOA (Dead on Arrival) policy, if you can prove that the tarantula passed away on-route and to no negligence of yourself, within 48 hours of dispatch we will either replace the tarantula or give you a full refund.